COMPUTERIZATION OF CUSTOMER SERVICES IN NIEGRIAN BANKS

COMPUTERIZATION OF CUSTOMER SERVICES IN NIEGRIAN BANKS

 

ABSTRACT

 

This write  up is an attempt to throw more light on the computerization of customers services in Nigeria banks  have been poor this  is because customers claim  that the bank services is slow and their   time is mostly wasted. But on the side of the bank. They have to ensure that the transaction are properly recorded with the sole purpose  of having  a satisfactory record to dis-aviod misappropriation and frond be some  disgruntled elements.

 

This is the basis function  of any bank but unfortunately this function seems to cause most of the banks inability to meet customers demand with the computer being the fastest mode of data processing, Nigerian bank has how employed the use of computation customer services, which has proven to improve their performance. In view of this research project to analyze the use of computer in customers services in Nigerian banks with the main purpose of identifying problems, advantages, disadvantages and also suggesting variable ways of enhancing good or better customers services in Nigerian Banks talking about the  United Bank for Africa as a case study.

                                                                                   

 

                                                                                                                                            

 

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